The account and invoice number can be found on your WASA Bill:
WATER & SEWERAGE AUTHORITY
Online Internet and Mobile Payment Services Terms and Conditions
PLEASE READ THESE
TERMS AND CONDITIONS BEFORE USING THE WATER AND SEWERAGE AUTHORITY’S
(HEREINAFTER CALLED “WASA”) ONLINE INTERNET AND MOBILE PAYMENT
SERVICES (HEREINAFTER REFERRED TO AS “SERVICES”).
BY CLICKING ON “I
AGREE” BELOW OR BY USING THE SERVICES YOU CONFIRM THAT YOU ARE
LEGALLY BOUND BY THESE TERMS AND CONDITIONS (HEREINAFTER REFERRED TO
AS “TERMS AND CONDITIONS”), AS MAY BE AMENDED FROM TIME TO
BY USING THE SERVICES,
YOU DECLARE, CONFIRM AND AGREE THAT YOU HAVE READ, UNDERSTOOD AND
ACCEPTED THESE TERMS AND CONDITIONS IN THE SAME WAY AS IF YOU SIGNED
A PRINTED VERSION OF SAME AND, AS SUCH, YOU WILL BE BOUND BY THESE
TERMS AND CONDITIONS WHICH WILL CONTINUE TO APPLY EVERY TIME YOU USE
PLEASE NOTE THAT YOUR
INTERNET SERVICE PROVIDER FEES AND YOUR WIRELESS CARRIER’S STANDARD
DATA FEES SHALL APPLY. PLEASE PRINT AND KEEP A COPY OF THESE TERMS
AND CONDITIONS FOR FUTURE REFERENCE.
In these Terms
and Conditions, “we”, “our” and “us” mean WASA, and
“you” and “your” mean the individual, firm or entity using
You must meet and
comply at all times with the technical and security requirements
that we establish for the Services from time to time.
There exists no
contractual arrangement or relationship between us and your Internet
Service Provider and/or your mobile or wireless carrier relating to
By using the
Services you agree:
information through electronic means, that is, you agree to provide
any relevant information in the format and standard required for
information supplied by you will be retained in electronic form;
information through electronic means as and when required;
made by you cannot be cancelled;
that any refund
which may become payable should follow our existing procedures,
which include visiting the nearest Customer Service Centre to log a
to pay a
surcharge fee for accessing and/or using the Services.
You agree that we
can amend, modify, change or replace these Terms and Conditions, the
technical and security requirements and/or any of the Services
provided under these Terms and Conditions at any time by posting a
notice on the WASA Online Internet and/or the WASA mobile payment
sign-on page(s) and/or on our website. The new or revised terms and
conditions, technical and security requirements and/or services
provided under these Terms and Conditions are effective and binding
once we notify of such change. If you continue to use the Services
after we post the relevant notice that means you agree to and accept
the new or revised terms and conditions, technical and security
requirements and/or services provided under these Terms and
Conditions as amended.
If you do not
agree with any amendment, modification, change and/or replacement of
these Terms and Conditions, the technical and security requirements
and/or the Services, you must immediately stop using the Services
and notify us.
or Termination of the Services
We may suspend or
terminate your use of the Services if we believe that you are in
breach of these Terms and Conditions or any other agreement(s) that
you have entered into with us. If we suspend or terminate your
Services, we will notify you. The Services are also subject to
termination in the event that your mobile device service terminates
or lapses. There are no fees or costs associated with the
termination of the Services.
discontinue the Services at any time, and notice of such
discontinuation shall be posted thirty (30) days in advance on the
WASA Online Internet and/or the WASA mobile payment sign-on page(s)
and/or on our website.
If you want to
disable our access to your accounts on WASA mobile payments, you can
do so via the WASA Online Internet or contact us at 868-662-2302/7.
(applicable to WASA mobile payments only)
and accept that we will partially mask your account number(s).
However, balance(s) and other information about your WASA account(s)
or credit card account(s) may be included and/or stored on your
mobile device. You acknowledge and agree that we will not be liable
for any loss that you may suffer, including but not limited to any
circumstances under which your mobile device is lost or stolen. You
also acknowledge that anyone with access to your mobile device could
view its contents, and that you are solely responsible for keeping
your information confidential and secure.
It is your
responsibility to determine with your wireless carrier if your
mobile device is capable of accessing the Internet.
Your ability to
access the Services is subject to the terms and conditions of your
agreement with your wireless carrier and/or Internet Service
Provider. You are responsible for any fees imposed by your mobile
service provider and Internet Service Provider of any kind.
You may use the
Services for the purposes of making payments to us provided that you
do not in any way:
damage or disrupt
the operation of the Services; and
use the Services
for unauthorized or unlawful purposes.
the Services are made through a secure third party website.
and agree that internet transmissions cannot be guaranteed by us to
be entirely secure and/or private, and any information provided by
you (including credit card information) may possibly be read and/or
intercepted by a third party.
We shall not be
liable for the interception and/or hacking of any data or
unauthorised access to information provided by you for the purposes
of the Services.
You shall abide
by the terms and conditions of any agreement you have entered into
with us which govern your use of the Services and you shall follow
any of our guidelines accordingly.
You shall always
keep private and confidential (a) your password and credit card
security code number (last three italicized numbers printed on the
back of your credit card), and (b) the answers to any online
security questions you have chosen that allow you to access the
Services. You should not divulge such information to anyone,
including but not limited to family members, friends, employees,
accountants, bookkeepers or any other persons or entities. You
should not write such information down or keep a poorly disguised
record of the information or save the information in your mobile
You shall notify
us immediately in the event of loss, theft or misuse of your
password, mobile device or WASA mobile payment session. You may
contact us at 868-662-2302/7.
You should not
respond to text messages, pop-ups, emails or other internet requests
that ask you to reveal personal information about yourself or your
We will never
send you unsolicited text messages or emails asking for your
password, credit card information, account numbers or such other
personal or confidential information. We will never ask you to
validate or restore your account or your access to the Services
through unsolicited text messages or emails.
You must review
your statements and report any errors in a timely manner. Different
transactions have different reporting timelines. You may view the
applicable account agreement statement for further details.
You agree to
assist us in any investigation(s) relative to improper access of
To the fullest
extent applicable under the law, you agree that neither we nor any
other third party associated with provision of the Services shall be
liable to you or any other person or entity for any direct or
indirect, special, consequential, exemplary or punitive damages or
for any losses arising out of or in connection with your use of the
Services or your inability to receive or use the Services,
regardless of the cause of the damage or loss, including (but not
limited to) negligence, even if we (or such third party) are
notified of the possibility of such damages.
We provide the
Services as a convenience to you. The information contained on our
various web pages does not constitute an official record for the
WASA account(s) to which it pertains.
The Services are
subject to the agreements you have in place for the products and
services that you have with us.
If there is any
conflict (relating to the Services) between these Terms and
Conditions and any other agreement between you and us, then these
Terms and Conditions shall prevail to resolve the conflict.
agree to indemnify us from and against all loss, damage, costs and
expenses suffered or incurred as a result of any breach of these
Terms and Conditions by you, your servants and/or agents and/or any
other person authorised by you to use the Services.
These Terms and
Conditions will be governed exclusively by the laws of the Republic
of Trinidad and Tobago. You agree that the courts of Trinidad and
Tobago shall have jurisdiction for the determination of any matters
arising out of these Terms and Conditions.